FAQ

AC Services: Q&A

General AC Services

  • What air conditioning services do you offer?

    We provide a full range of air conditioning services for both residential and commercial properties, including AC installation, repairs, and maintenance. Our certified technicians can handle central air conditioning, ductless mini-splits, and heat pumps.

AC Installation

  • How do I know if I need a new AC installation?

    It may be time for a new installation if your current system is over 10-15 years old, requires frequent and costly repairs, or is not cooling your home or business efficiently. We can provide a thorough assessment to help you decide.

  • Do you offer different types of AC systems?

    Yes, we install various types of systems to suit your specific needs, including traditional central air conditioning units, ductless mini-splits, and heat pumps. We'll assess your property's layout and cooling needs to recommend the best system for you.

  • Do you offer free estimates for new installations?

    Please contact us directly to schedule an assessment and get a free, no-obligation estimate for your new AC installation.

AC Repair & Maintenance

  • My air conditioner isn't working. What should I do?

    If your AC is not cooling properly, making strange noises, or has stopped working, contact us immediately. Our technicians are experienced in diagnosing and repairing all types of AC issues, from refrigerant leaks to electrical problems.

  • Why is routine AC maintenance important?

    Regular maintenance is essential for improving energy efficiency, extending the lifespan of your system, preventing unexpected breakdowns, and ensuring your warranty compliance. It's the best way to avoid expensive emergency repairs.

  • What does a typical AC maintenance service include?

    Our comprehensive maintenance service includes cleaning and inspecting coils, checking refrigerant levels, inspecting electrical connections, lubricating moving parts, and ensuring your thermostat and ductwork are functioning correctly.

  • Do you offer service contracts?

    Yes, we offer service contracts that provide regularly scheduled maintenance to keep your HVAC system running at peak performance year-round. This is a great way to ensure consistent comfort and peace of mind.

Heating Services: Q&A

General Heating Services

  • What types of heating systems do you service?

    We are experts in all types of heating systems for homes and businesses. Our services include the installation, repair, and maintenance of furnaces, boilers, and heat pumps. We also provide natural gas and propane services.

  • My heater is not working. Do you offer emergency repair services?

    Yes, we understand that heating emergencies can happen at any time. We offer 24/7 emergency heating repair services to get your system back up and running as quickly as possible.

Heating System Installation

  • How do I know if I need a new heating system?

    It may be time for a new heating system if your current one is over 15 years old, requires frequent repairs, or your energy bills are increasing. We can provide a professional assessment to help you determine if a replacement is the most cost-effective solution.

  • Do you offer financing for new installations?

    Yes, we offer competitive and affordable pricing, including 0% APR financing options for new heating system installations. We also provide excellent warranties on our work and equipment.

Heating System Repair & Maintenance

  • What are some signs that my heating system needs repair?

    You should call for a repair if your system is making strange noises (banging, clanking), producing strange odors, a pilot light that is yellow instead of blue, or if you notice uneven heating or a sudden spike in your energy bills.

  • Why is it important to have my heating system maintained?

    Regular maintenance is crucial for safety, efficiency, and longevity. Our tune-ups include a comprehensive inspection to check for issues like carbon monoxide leaks, worn-out components, and a cracked heat exchanger. This helps prevent breakdowns, reduces your energy costs, and ensures your system is operating safely.

  • How often should I schedule a heating system tune-up?

    We recommend scheduling professional maintenance at least once a year, ideally in the fall before the cold season begins. This ensures your system is ready for the winter and helps maintain any manufacturer warranties.

Plumbing Services: Q&A

General Plumbing

  • What plumbing services do you offer?

    We provide a wide range of plumbing services for residential and commercial properties, including installations, repairs, and maintenance. We specialize in water heaters and sewer line services, as well as addressing general plumbing issues like leaks and clogs.

  • Do you offer emergency plumbing services?

    Yes, we offer 24/7 emergency plumbing services to address urgent issues like burst pipes, major leaks, or severe clogs. You can call us anytime for immediate assistance.

  • Do you service wells or septic tanks?

    No, we do not service wells or septic tanks. We focus on in-home plumbing systems, water heaters, and sewer lines.

Water Heater Services

  • How do I know if my water heater needs to be repaired or replaced?

    Look for signs such as a lack of hot water, rust-colored or cloudy water, strange noises like banging or popping, or any leaks around the tank. We can inspect your unit and provide an expert recommendation on whether repair or replacement is the best option.

  • Do you install both tank and tankless water heaters?

    Yes, our licensed plumbers are skilled in the installation and repair of both traditional tank-style and tankless water heaters. We can help you choose the right model to meet your family's hot water needs.

Sewer Line Services

  • How can I tell if I have a problem with my sewer line?

    Common signs of a sewer line problem include multiple drains clogging at once, a toilet that won't flush, foul odors coming from drains, or an unexplained lush patch of grass in your yard.

  • What type of sewer line services do you provide?

    We offer a full suite of sewer line services, including camera inspections to accurately diagnose the problem, hydro-jetting and snaking for thorough cleaning, and expert repair or full replacement for damaged or collapsed pipes.

  • Will you have to dig up my entire yard to fix my sewer line?

    Not necessarily. We use advanced camera technology for precise diagnosis, which helps us minimize disruption to your property. We will always try to use the least invasive method possible for repairs.

New Construction: Q&A

General

  • What services do you provide for new construction projects?

    We specialize in the installation of HVAC (heating, ventilation, and air conditioning) and plumbing systems for new residential construction projects. We handle everything from installing the ductwork and piping to the final setup of your AC and heating units.

  • Do you work on both residential and commercial new builds?

    Our primary focus is on providing expert HVAC and plumbing services for new home construction.

Our Process & Expertise

  • When in the construction process do you get involved?

    We typically begin our work during the "rough-in" stage, after the home's framing is complete but before the drywall is installed. This allows us to properly install all the necessary ductwork, vents, pipes, and electrical wiring for your new systems.

  • What type of HVAC systems do you install?

    We can install a variety of heating and cooling systems to meet the specifications of your new home, including central air conditioning units, furnaces, boilers, and heat pumps. We'll work with you to ensure the system is properly sized for maximum efficiency and comfort.

  • Are you a licensed and insured contractor?

    Yes, we are a fully licensed and insured home improvement contractor with over 21 years of experience. Our certified technicians are qualified to handle all aspects of HVAC and plumbing installation to meet all local building codes.

Pricing & Guarantees

  • Do you offer financing for new construction projects?

    We offer competitive and affordable pricing, including 0% APR financing, to help you manage the costs of your new build project.

  • Do your services come with a warranty?

    Yes, we provide a warranty on all of our work and installations. We stand behind our craftsmanship to give you peace of mind that the job will be done right.